Uber is rolling out a new safety feature in Massachusetts aimed at giving emergency dispatchers real-time information when a rider or driver uses the in-app emergency button to call 911.
Critical information, like real-time location and trip details, will now automatically be sent to 911 dispatchers.
Uber said it partnered with RapidSOS to pilot the integration with local police, and though the technology has been rolled out in other cities, Massachusetts is the first to have the safety feature statewide.
Other details like the car's make and model, color and license plate number are among the information that's sent automatically.
Every second counts in an emergency, and we want to make sure our users get help quickly with accurate information if faced with an emergency situation," said Chad Dobbs, Head of Rides for Uber in Massachusetts.
The feature was rolled out last year after several incidents where Uber drivers and riders were accused of misconduct during rides.
Earlier this year, Gov. Charlie Baker called for more oversight into rideshare companies and stricter penalties for drivers who stalk customers.
Cox Media Group
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