BOSTON — BOSTON -- The MBTA is spending big bucks to improve service for bus riders across the region.
The $1 million upgrade could reduce wait times, and make it easier for riders to know when the next bus will be showing up at their stop.
Todd Johnson, the deputy chief operating officer at the T, says construction of this bus control center started in September and wrapped up in December, both on-time and on budget.
"This new upgrade allows us to better monitor the service, during regular service, peak service," he said.
The key feature is a giant video wall with 22 screens that lets dispatchers see images from surveillance cameras onboard buses and track the performance on 15 key routes.
"[To] monitor those routes for any buses that are behind schedule, ahead of schedule and make real time service adjustments," Johnson said.
The cameras also allow dispatchers to get replacement buses on the road quicker if a bus breaks down, and to alert police if there is an emergency situation.
The goal is to have bus service around the region be more consistent so riders don't face long waits and uncertain time lines.
Another benefit of the new control center is that there are now six dispatchers on duty instead of just four.
Cox Media Group
