DEDHAM, Mass. — Shelves remain empty at many Stop & Shop stores across Massachusetts, more than a week after the grocery chain’s parent company said operations were impacted by a cybersecurity attack.
With Thanksgiving just days away, Boston 25 News spotted bare poultry, meat, and produce shelves at the Quincy-based chain’s Dedham store.
A sign posted on a desolate Stop & Shop shelf read, “Due to IT system outages that are affecting some of our behind-the-scenes applications, product deliveries may be slightly delayed. We are working to restock our shelves as quickly as possible. Thanks for your patience.”
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Customers also complained on the supermarket’s Facebook page that they haven’t been receiving “Go Rewards.”
Ahold Delhaize USA, which owns Stop & Shop and Hannaford, warned customers that some pharmacy and e-commerce operations had been affected by the ongoing cybersecurity security issue.
Despite the ongoing issues, a spokesperson for Stop & Shop assured customers that turkeys and hams are available for purchase ahead of Thanksgiving.
“While there may be some limited inventory for certain products, we are working to re-stock our shelves and anticipate item availability to continue to improve over the next few days,” the spokesperson said in a statement shared with Boston 25 News. “Our stores are well-stocked with turkeys and hams for Thanksgiving, and we look forward to serving our customers in the days ahead for the holidays.”
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After listening to customer feedback, Stop & Shop recently decided to remove bag fees in most of their Massachusetts stores. New President Roger Wheeler also said prices were being cut on about 3,500 items.
On Monday, Hannaford announced that its app for online deliveries and digital coupons was back online after more than a week of being down.
Stop & Shop has 117 locations across Massachusetts, while Hannaford has 16 locations.
An investigation into the cause of the incident is ongoing.
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