RMV vehicle inspection sticker system remains down

BOSTON — Vehicle inspections will wait at least one more day as the state’s vendor, Applus Technologies, works to bring back a service that was shut down after a malware attack on March 30th.

The computer network, used by the state Registry of Motor Vehicles to provide safety and emissions inspections, was taken offline last week because of a malware threat. The vendor that runs the program says it wouldn’t be back online until Tuesday at the earliest. But come Tuesday morning, the system remained down.

Applus’s technical team is working to restore the system and bring it to live again, but the company said there is no timetable.

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Tuesday morning, the RMV is scheduled to post a “frequently asked questions” page that can be viewed here.

“We apologize for any inconvenience this incident may cause. We know our customers and many vehicle owners rely on our technology. We are committed to restoring normal operations as quickly as possible,” Applus Technologies CEO Darrin Greene said.

Applus, which has a location in Shrewsbury, said in its FAQ that it is investigating to determine if private information is at risk as a result of the malware attack.

The registry, meanwhile, has notified law enforcement of the problem and asked them to use discretion and not fine or penalize owners of vehicles with expired inspection stickers because of the computer outage.

The systems outage is not only impacting Massachusetts drivers and service centers but is said to be nationwide, according to the RMV.

The Associated Press contributed to this report.

Cox Media Group