BOSTON — An IT issue that was affecting Partners Healthcare computer systems at all twelve hospitals in their system Monday morning has been resolved, according to the health system.
(1/2) This morning we experienced technical issues with some clinical and administrative information systems, including Partners eCare. Our hospitals have procedures in place to deal with circumstances like this to ensure safe patient care.
— Partners HealthCare (@PartnersNews) February 11, 2019
According to a spokesperson, the issue began late on Sunday and persisted into Monday morning, forcing all surgeries to be put on hold at Massachusetts General Hospital.
The issue was resolved just before 9 a.m. A spokesperson said "the intermittent information system connectivity issue with Citrix is resolved," and systems were back in operation and ready to use.
(2/2) While causes were investigated, our hospitals employed those procedures previously mentioned. The situation is being resolved; some non-urgent procedures may be delayed or rescheduled. Please check with your doctor’s office to determine if your appointment is affected.
— Partners HealthCare (@PartnersNews) February 11, 2019
At around 8:40 a.m., a spokesperson for Partners Healthcare told Boston 25 "Partners Health is experiencing technical issues with some clinical and administrative information systems. All hospitals have procedures in place to ensure safe patient care and we hope to have the situation resolved later this morning. All twelve hospitals in the Partners system are affected."
Anyone trying to access their Partners Connected Health app was also unable to check on the status of their medical appointments or their test results. The app appears to be online again.
This is a developing story. Stay with Boston 25 News for more details as they become available.
Cox Media Group
/cloudfront-us-east-1.images.arcpublishing.com/cmg/7QOJU3BNCJERBNKJC5LWTBYFLU.png)
