DEDHAM, Mass. — The first responders who show up when you need them most see unbelievable things on a daily basis, but there's someone else you speak to before they can get there.
Dispatchers are the first line of response in an emergency situation and Dawn Hierholcer could be one of the best.
The Brewster Ambulance dispatcher sat down with First on Scene host Blair Miller to tell us about a call where she played an important role in keeping a man alive. Her voice calmly guided the caller through the things he needed to do to get help.
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